Last updated May 16th 2023
By using this website (“Site”), registering for a MULTIBANQ Account (“Account”) or using any other
MULTIBANQ Services, you ("you, your, or yourself") are agreeing to accept and comply with the terms
carefully before using this Site or any of the MULTIBANQ Services.
MULTIBANQ is a trademark of Fintech Forum Corp s.r.o.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any
part of the terms then you may not access the Service.
registered with the Czech Republic companies register under company number 08746281,
with trading virtual asset license 142897957, with register address at Dlouhá 730/35, 110 00, Praha 1 - Staré Město, Czech Republic.
MULTIBANQ is not a bank and, as such, is not part of a depositor protection scheme. References to
MULTIBANQ are also references to its owners, directors, investors, employees.
MULTIBANQ is an introducing platform which connects its users to licensed service partners. When
you register on MULTIBANQ your identity verification information and documents are shared with
Third party providers. When you perform other actions via
the MULTIBANQ platform, your identity verification information is shared the other relevant
licensed service partners. All cryptocurrencies are held in a secure non-custodial wallet operated
entirety before using our Platform.
MULTIBANQ allows buyers ("Buyers") and sellers ("Sellers") to use its online platform to buy and
sell cryptocurrencies such as Ethereum or Bitcoins via third party service providers.
The Service operated by MULTIBANQ allows all customers of the Service ("Members") to: buy and sell
cryptocurrencies such as Ethereum or Bitcoin (herein “Bitcoin” or
transfer cryptocurrency and fiat currency to other Members and to non-members who must become
Members prior to withdrawing such cryptocurrency or fiat money.
exchange FIAT for various currencies. open IBAN payment accounts.
order Mastercard prepaid debit cards.
Depending on your country of residence, you may not be able to use all the functions of the Site.
It is your responsibility to follow the rules and regulations applicable in your country of
residence and/or country from which you access this Site and Services. As long as you agree to and
non-sublicensable, and limited right to enter and use the Site and the Service.
IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS OUTLINED IN THIS AGREEMENT, DO NOT ACCESS THIS SITE
AND DO NOT USE OUR SERVICE.
By registering for an Account, you expressly represent and warrant: That you have accepted these
into a transaction involving cryptocurrencies.
The trading of goods and products, real or virtual, as well as virtual currencies involves a
significant risk. Prices can and do fluctuate on any given day. Such price fluctuations may
increase or decrease the value of your assets at any given moment. Any currency, virtual or not,
may be subject to large swings in value and may even become worthless. There is an inherent risk
that losses will occur as a result of buying, selling, or trading anything on a market.
Trading cryptocurrencies also has special risks not generally shared with official currencies,
goods, or commodities in a market. Unlike most currencies that are backed by governments,
other legal entities, or commodities such as gold or silver, cryptocurrencies are a unique type of
Internet digital currency, backed by technology and trust. There is no central bank that can issue
more currency or take corrective measures to protect the value of cryptocurrencies in a crisis.
Instead, cryptocurrencies are an as-yet autonomous and largely unregulated global system of firms
and individuals. Traders put their trust in a digital, decentralized, and partially anonymous
system that relies on peer-to-peer networking and cryptography to maintain its integrity.
The trading of cryptocurrencies is often susceptible to irrational bubbles or loss of confidence,
which could collapse demand relative to supply. For example, confidence might collapse in
cryptocurrencies because of unexpected changes imposed by software developers or others, a
government crackdown, the creation of superior competing alternative currencies, or a deflationary
or inflationary spiral. Confidence might also collapse because of technical problems: if the
anonymity of the system is compromised, if money is lost or stolen, or if hackers or governments
are able to prevent any transactions from settling.
should carefully assess whether your financial situation and tolerance for risk are suitable for
buying, selling, or trading cryptocurrencies.
We use our banking providers in order to receive client funds and make payments. Our banking
providers DO NOT transfer, exchange, or provide any services in connection with cryptocurrencies.
Limited Right of Use
Unless otherwise specified, all Materials on this Site are the property of MULTIBANQ and are
protected by copyright, trademark, and other applicable laws. You may view, print, and/or download
a copy of the Materials from this Site on any single computer solely for your personal,
informational, and/or non-commercial use, provided you comply with all copyright and other
The trademarks, service marks, and logos of MULTIBANQ and others used in this Site ("Trademarks")
are the property of MULTIBANQ and their respective owners. The software, text, images, graphics,
data, prices, trades, charts, graphs, video, and audio used on this Site belongs to MULTIBANQ. The
Trademarks and Materials should not be copied, reproduced, modified, republished, uploaded, posted,
transmitted, scraped, collected, or distributed in any form or by any means, whether manual or
automated. The use of any such Materials on any other Site or networked computer environment for
any other purpose is strictly
prohibited; any such unauthorized use may violate copyright, trademark, and other applicable laws,
and could result in criminal or civil penalties.
Maintaining Your Account: MULTIBANQ’s Rules
This Site is for your personal and non-commercial use only. We are vigilant in maintaining the
security of our Site and Service. By registering with us, you agree to provide MULTIBANQ with
current, accurate, and complete information about yourself, as prompted by the registration
process, and to keep such information updated. Failure to do so constitutes a breach of these Terms
of Use, which may result in immediate termination of your account on our Service. You further agree
that you will not use any Account other than your own, access the Account of any other Member at
any time, or assist others in gaining unauthorized access.
The creation or use of Accounts without obtaining prior express permission
from MULTIBANQ will result in the immediate suspension of all said Accounts, as well as all pending
purchase/sale offers. Any attempt to do so or to assist others (Members or otherwise), or the
distribution of instructions, software, or tools for that purpose, will result in the Accounts of
such Members being terminated. Termination is not the exclusive remedy for such a violation, and
MULTIBANQ may elect to take further action against you.
You are also responsible for maintaining the confidentiality of your Account information, including
your password, and safeguarding your account and all activity including Transactions that are
posted to your Account. Cryptocurrency transactions are irreversible once sent, so be sure to
carefully confirm the receiving address before initiating a Bitcoin transaction. Any actions on the
Site, transactions, orders and operations initiated from your Account or using your password (1)
will be considered to have been made by you, and (2) is irrevocable once validated using your
password or made through your Account. If there is suspicious activity related to your Account, we
may, but are not obligated to, request additional information from you, including authenticating
documents, and freeze any transactions pending our review. You are obligated to comply with these
security requests or accept the termination of your Account. You are required to notify MULTIBANQ
immediately of any unauthorized use of your Account or password, or any other breach of security,
by email to info@Multibanq.com. The account of any Member who violates these rules may be
terminated and the Member held liable for losses incurred by MULTIBANQ or any user of the Site.
Lastly, you agree that you will not use the Service to perform criminal activity of any sort,
including but not limited to money laundering, illegal gambling operations, terrorist financing,
malicious hacking or any criminal or illegal activity.
The minimum allowable buy or sell is EUR 5.
Fees charged by third party service providers are disclosed on a per transaction basis.
VERIFICATION OF ACCOUNTS
The creation and use of your Account is subject to verifications, as required by statutory and
regulatory obligations incumbent on MULTIBANQ. You agree to provide us with the information we
request for the purposes of identity verification, compliance with know-your- customer rules, as
well as detection of money laundering, terrorism financing, fraud or any other financial crime. The
with the information we request, you confirm that it is true and accurate, and agree to inform us
in case of change concerning such information.
Your Account will be blocked until we will satisfied with the information you have provided and
determine in our sole discretion that it is sufficient to validate your Account. In the meantime,
you will not be allowed to terminate your Account or request the deletion of the Personal Data
processed in the course of verification operations. MULTIBANQ utilizes and thus shares information
with a third-party AML verification tool in addition to its internal identification screening
For IBAN Opening
By using our IBAN Opening service, you agree to open IBAN with a sufficiently licensed third- party
We may terminate or suspend your account immediately, without prior notice or liability, for any
Upon termination, your right to use the Service will immediately cease. If you wish to terminate
your account, you may simply discontinue using the Service.
Availability of Services
All services are provided without warranty of any kind, either express or implied, and in
particular without implied warranties of merchantability and fitness for a particular purpose. We
do not guarantee that this Site will be available 100% of the time to meet your needs. We will
strive to provide you with the Service as soon as possible, but there are no guarantees
that access will not be interrupted or that there will be no delays, failures, errors, omissions,
or loss of transmitted information.
We will use reasonable endeavours to ensure that the Site can be accessed by you in accordance with
reasonable efforts to give you notice of this. You acknowledge that this may not be possible in an
emergency, and accept the risks associated with the fact that you may not always be able to use the
Site or carry out urgent transactions using your Account.
APIs and Widgets
We may provide certain parties with access to specific data and information through our API
(Application Programming Interface) or widgets. We also may provide widgets for your use to enter
our data on your Site. You are free to use these in their original unmodified and un- altered
MULTIBANQ makes no representations whatsoever about any external or third-party website you may
access through the Site. Occasionally, the MULTIBANQ website may provide references or links to
other websites ("External Websites"). We do not control these External Websites or third-party
sites or any of the content contained therein. You agree that we are in no way responsible or
liable for the External Websites referenced or linked from
the MULTIBANQ website, including but not limited to website content, policies, failures,
promotions, products, advice, statements, prices, activities and advertisements, services, or
actions, and/or any damages, losses, failures, or problems caused by, related to, or arising from
those sites. You shall bear all risks associated with the use of such content.
MULTIBANQ does NOT provide any investment advice in connection with the Services described in these
that are available on our platform and events that have affected the price of such
cryptocurrencies, but this must not be considered investment advice nor should it be construed as
such. Any decision to purchase or sell cryptocurrencies or other commodities or currencies
available on this website is solely your decision and we shall not be liable for any loss suffered.
The business model and Service of MULTIBANQ is to refer its platform users to third party service
providers where they are able to buy and sell cryptocurrencies. Multibanq does not and cannot
provide customer support of any kind for transactions between End-Users and Fiat Gateways,
including, but not limited to, customer support regarding identification procedures and transaction
monitoring (KYC & AML procedures), cancellations, refunds and transaction limits. Any contractual
agreements, terms, and conditions applicable to transactions between End-Users and third-party Fiat
Gateways are governed by the relevant agreement(s) in place between End-Users and third-party Fiat
that we collect, how we use the data and who we share your data with.
Disclosures to Legal Authorities and Authorized Financial Institutions
We may share your Personal Data with law enforcement, data protection authorities, government
officials, and other authorities when:
Required by law;
Compelled by subpoena, court order, or other legal procedure;
We believe that disclosure is necessary to prevent damage or financial loss; Disclosure is
necessary to report suspected illegal activity; or
If we hold cash or cryptocurrency, and we are unable to contact you and have no record of your use
of the MULTIBANQ Services for several years, applicable law may require us to report the cash or
cryptocurrency as unclaimed property to the authorities in certain jurisdictions.
We will try to locate you at the address shown in our records, but if we are unable to, we may
be required to deliver any such cash or cryptocurrency to the authorities in certain jurisdictions
as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative
charges from such unclaimed funds, as permitted by applicable law.
regard to its conflict of law provisions. The parties hereto agree to irrevocably submit to the
exclusive jurisdiction of the courts of Panama.
constitute the entire agreement between us regarding our Service and supersede and replace any
prior agreements we might have between us regarding the Service.
Limitation of Liability
To the extent permitted by law, MULTIBANQ will not be held liable for any damages, loss of profit,
loss of revenue, loss of business, loss of opportunity, loss of data, indirect, or consequential
loss, unless the loss suffered arose from negligence or willful deceit or fraud. Nothing in these
caused by its negligence, breach of terms implied by operation of law, or any other liability which
may not be limited or excluded by law.
Although MULTIBANQ endeavours to provide accurate and timely information on the Site, the Site may
not always be entirely accurate, complete or current and may include errors. We may change or
update the Site at any time without notice, and you should accordingly verify with independent
sources all information before relying on it to take decisions or actions. You remain entirely
responsible for your decisions and actions.
Subject to the foregoing, MULTIBANQ’s aggregate liability for claims based on events arising from
or in connection with any single Member's use of the Site and/or Service, whether in contract or
tort (including negligence) or otherwise, shall in no circumstances exceed the greater of either
(a) the total amount held on Account for the Member making a claim less any amount of Commission
that may be due and payable in respect of such Account; or (b) 100% of the amount of the
Transaction(s) that are the subject of the claim less any amount of Commission that may be due and
payable in respect of such Transaction(s).
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS
AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or
implied, including, but not limited to, implied warranties of merchantability, fitness for a
particular purpose, non-infringement or course of performance.
MULTIBANQ its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will
function uninterrupted, secure or available at any particular time or location; b) any errors or
defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the
results of using the Service will meet your requirements.
To the full extent permitted by applicable law, you hereby agree to
indemnify MULTIBANQ and its partners against any action, liability, cost, claim, loss, damage,
proceeding, or expense suffered or incurred if directly or indirectly arising from your use
control including but not limited to an event of force majeure, change of law, or change in
sanctions policy, we shall not be liable for the Services provided under this agreement during the
time period coincident with the event.
Modification of Terms
at its sole discretion. You will be notified of any changes in advance through your Account. Upon
accept and agree to the changes, and that all subsequent transactions by you will be subject to the
Privat policy, and received approval to use MULTIBANQ Services, including the purchase and sale of
cryptocurrencies, and to perform associated Transactions.
Bitcoins. The Peer-to-Peer Internet digital currency further described at Bitcoin.org.
Cryptocurrencies. All digital currencies, including but not limited to Bitcoin.
Buyer(s). Member(s) that are submitting an offer to buy cryptocurrency through the Service.
Member(s). Refers to Buyers and Sellers as well as any holder of an Account.
Personal Data. Information that identifies an individual, such as name, address, e-mail address,
trading information, and banking details. “Personal Data” does not include anonymised and/or
aggregated data that does not identify a specific user.
Price. The "price per coin" for which Members are willing to purchase or sell cryptocurrencies,
using the Service in a purchase or sell transaction. The Price may be expressed in any of the
currencies deposited by Members in their Account and supported by the Service. See our Site for a
full list of currencies.
Seller(s). Member(s) that submit an offer to sell cryptocurrencies through the Service.
Service(s). The technological platform, functional rules, and market managed by MULTIBANQ. to
permit Sellers and Buyers to purchase and sell cryptocurrencies.
Transaction. Includes the following:
The action between the Member to Buy and/or Sell cryptocurrencies through the Service for
currencies at the then-current market rate.
The transfer of cryptocurrencies between Members ("Transfer Transaction");
The transfer of currencies among Members ("Currency Transfer Transaction"); and MULTIBANQ may not
offer all these transaction types at this time.
Transaction Price. The total price paid by the Buyer for each Transaction performed through the
you consent to our Cookies Statement. You can disable cookies at any time, by changing your browser
settings. See our Cookies Statement for instructions on how to disable cookies, and the effect this
will or may have on the Services.
If a revision is considered material, we will try to provide at least 30 days notice prior to any
new terms taking effect. What constitutes a material change will be determined at our sole
By continuing to access or use our Service after those revisions become effective, you agree to be
bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Unencrypted email messages sent over the Internet are not secure and MULTIBANQ is not responsible
for any damages incurred as a result of sending email messages in this way. We suggest existing
Members always log in to the MULTIBANQ site and use the internal support messaging system by
clicking “Support” in the footer menu or, for non Members, always send email in encrypted formats.
You are welcome to send PGP encrypted emails to us. The instructions and keys to do so are
available upon request. Please never send us or anyone else your password by email.
If you send unencrypted or unsecured email or other types of communications to us, we may respond
using the same channels and you hereby accept the risks associated therewith.
MULTIBANQ will never contact you from an email account that does not end with @Multibanq.com. If
anyone, including a person that you know to be associated
with MULTIBANQ ever contacts you via email with an address that does not end with @Multibanq.com,
please notify our compliance department at email@example.com immediately.
obligations arising from these Terms, and/or your use of the Site and the Service, your Account, or
any other matter, please contact us via our internal secure messaging platform, from within your
account by clicking “Support” in the footer after logging in or, if you cannot contact us using our
internal secure messaging platform, you can email us via the contact form on the “Contact us” page
of our website. If you email us without using our internal secure messaging platform, please send
PGP encrypted emails to us. The instructions and keys to do so are available upon request. For more
information about email communications,
see the section titled “Email” above.