Last updated May 16th 2023
This privacy notice applies to Fintech Forum Corp s.r.o, which sometimes use trading names including MULTIBANQ
(together "MULTIBANQ" or "we" or “our”).
This notice shows our commitment to protect your privacy rights and sets out the basis on which any
personal information we collect from you, or that you provide to us, will be processed by us. It
• The website/portal features and services provided to you when you visit our websites, portals or
our payment panels our clients may use on their websites;
• Your use of software including terminals, mobile and desktop applications provided by MULTIBANQ; and
• Email, other electronic messages including SMS, telephone, web chat, website/portal and other
communications between you and MULTIBANQ.
Please read the following carefully to understand our views and practices regarding your personal
data and how we will treat it.
MULTIBANQ takes a ”layered approach” to explaining its privacy practices, as recommended by
regulators. This means that we endeavour to initially provide you with the key privacy information
in the form of this ”short form” privacy notice.
Contact us details are provided at the end of this privacy notice, for feedback or any privacy
enquiries you may have.
INFORMATION WE MAY COLLECT FROM YOU
You may provide some information to us, for example when you enquire for or make an application for
the MULTIBANQ Services, register to use and/or use any MULTIBANQ Services, by filling in forms on
one of our websites, participating in one of our events or by corresponding with by us phone,
e-mail, web chat or otherwise. We may collect some of it through automatic means, for example by
using cookies when you visit our websites. Read our Cookies statement to know more. We may also
obtain data about you from third parties, like credit reference and fraud prevention agencies.
USES OF THE INFORMATION
We use information we collect about you to provide you with the products we offer, to notify you
about changes to our products and to improve our products. We also use this information to provide
you with information about other products we or selected third parties offer which are similar to
the ones you have used or enquired about or we think may be of interest to you. If you use one of
our financial products, we will also use your information to assess your financial situation and to
try to identify and prosecute possible frauds.
DISCLOSURE OF YOUR INFORMATION
We will not disclose your personal data to anyone except as described in this notice.
We may share your personal information with third parties to provide you with the products we
offer, including service providers, credit reference agencies and financial institutions. We may
also share your personal information with third parties to prevent crime and reduce risk, if
required to do so by law, where we deem it appropriate to do so, to respond to legal process or to
protect the rights or property of MULTIBANQ, our customers or others.
WHERE WE STORE YOUR PERSONAL DATA AND DATA SECURITY
The information MULTIBANQ collects from you may be transferred to, stored at and processed by
recipients located in destinations outside the European Economic Area ("EEA"). These countries may
have data protection standards that are different to (and, in some cases, lower than) those in
which you reside. We will take all steps necessary to ensure that the recipients will use and
protect your information in the same secure way that we do.
If we have given you (or if you have chosen) a password, access code or any other secure means or
access or authentication which enables you to access certain parts of our site, you are responsible
for keeping this password confidential and complying with our instructions. You must not share your
password or other login credentials with anyone, and you hereby authorise MULTIBANQ to act upon
instructions and information from any person that enters your credentials.
The transmission of information via the internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the security of your data transmitted to
our site, unless you are communicating with us through a secure channel provided by us. Once we
have received your information, we will use strict procedures and security features in an effort to
prevent unauthorised access.
Where applicable, you may have certain rights under data protection legislation, including the
right to access, correct, update or delete your personal information; object to or restrict its
processing; request to transfer certain of your personal information to another service provider
(so called, data portability); or to revoke any consent you have given.
However, please note that there are exceptions to those rights. For the full explanation of the
rights available, please refer to our email with your concerns.
AUTOMATED DECISION MAKING
Automated decisions mean that a decision concerning you is made automatically on the basis of a
computer determination (using software algorithms), without our human review.
For example, we use automated decisions to complete a credit assessment on you when you apply to
financial services of MULTIBANQ, or to carry out anti-fraud checks on the transactions you perform.
However, if you are in the European Union, you have the right to object the automated decision and
have it manually reviewed based also on information that you can provide. You can contact us at the
details below to exercise your right.
LEGAL BASIS FOR PROCESSING
MULTIBANQ will process your personal information only when we have one of the following grounds:
• On the basis of your consent, for example to send you marketing messages;
• Where necessary to enter into a contract with you and perform our obligations under that
• Where we have a legitimate interest, subject to such processing not overriding your own rights
• Where we have a legal obligation to collect your personal information or otherwise needs your
Personal Information to protect your vital interests or those of another person; or
• Exceptionally, when necessary in the public interest, for example when law enforcement agencies
request information to investigate a crime.
CHANGES TO OUR PRIVACY NOTICE
Any changes we may make to our privacy notice in the future will be posted on this page and, where
appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes
to this privacy notice.
At MULTIBANQ, we welcome all comments, queries and requests relating to our use of your
Our Data Protection Officer is the person in charge of ensuring our company adheres to this privacy
notice. This person is also the main contact for our Data Protection Supervisory Authority. If you
wish to exercise any of your rights or receive further information concerning Fintech Forum Corp s.r.o (to
which this notice applies), you should write to our Data
Protection Offer (DPO) via the contact form on the "Contact us” page of our website or at the
Fintech Forum Corp s.r.o, Attention: DPO, Dlouhá 730/35, 110 00, Praha 1 - Staré Město, Czech Republic.