The MULTIBANQ website and platform use cookies and similar technologies. This Cookie Statement explains how cookies are used, why they are used, and the choices available to you.

By continuing to use the MULTIBANQ website or platform, you acknowledge the use of cookies in accordance with this Cookie Statement, subject to your preferences and applicable law.

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1. Who We Are

In this Cookie Statement, “MULTIBANQ”, “we”, “us”, or “our” refers to the MULTIBANQ platform operated through affiliated entities, including GTECHSPRO S.A., and where applicable, affiliated entities and partners supporting platform operations and service delivery.

This Cookie Statement applies to cookies used on:

• https://platform.multibanq.com

• Any other websites, portals, dashboards, or features operated under the MULTIBANQ brand

• MULTIBANQ web, desktop, or mobile applications

• Online communications, marketing pages, and embedded platform components

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2. What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. Cookies are widely used to enable websites to function efficiently, enhance user experience, and provide information to website operators.

Cookies may be:

• First-party cookies, set by MULTIBANQ; or

• Third-party cookies, set by external service providers supporting analytics, security, or functionality.

Cookies cannot read data from your device or access cookies set by other websites.

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3. How We Use Cookies

MULTIBANQ uses cookies and similar technologies to:

• Enable core website and platform functionality

• Maintain security and prevent fraud

• Understand how users interact with the platform

• Improve performance, usability, and content

• Remember preferences such as language or region

• Support analytics and aggregated reporting

Where required by law, cookies are deployed based on your consent preferences.

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4. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the website and platform. They enable secure access, navigation, and basic functionality. Without these cookies, certain features cannot be provided.

Performance & Analytics Cookies

These cookies collect aggregated information about how users interact with the website or platform (for example, pages visited or error events). The information collected does not directly identify individuals and is used to improve performance and functionality.

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Functionality Cookies

These cookies allow the platform to remember choices you make, such as language, region, or interface preferences, to provide a more tailored experience.

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Session Cookies

Session cookies are temporary and expire when you close your browser or log out. They support secure navigation and session continuity.

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5. Third-Party Cookies & Analytics

MULTIBANQ may use third-party service providers to support analytics, security monitoring, and performance measurement. These providers may place cookies on your device and receive information selected by MULTIBANQ to help us understand platform usage and improve services.

Third-party providers are contractually restricted to using such information solely for the purposes of providing services to MULTIBANQ.

We do not control third-party cookies directly. For further information, please review the relevant third-party privacy and cookie notices.

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6. Advertising & Targeting Cookies

Where permitted by applicable law, MULTIBANQ may use or allow third-party advertising technologies to display relevant content or measure campaign effectiveness.

Advertising cookies may record that you have visited the website and may be shared with advertising partners. These technologies do not allow MULTIBANQ to directly identify you unless you choose to provide personal data.

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7. Other Similar Technologies

In addition to cookies, MULTIBANQ may use similar technologies such as web beacons, pixels, or local storage objects to support analytics, content management, and security.

These technologies operate in a similar way to cookies and are used for the purposes described in this Cookie Statement.

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8. Managing Cookies & Your Choices

You have the right to decide whether to accept or reject cookies, except for strictly necessary cookies.

Browser Settings

You can manage cookies through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may impact the availability or functionality of certain platform features.

Instructions are available through your browser’s help section or at:
https://www.allaboutcookies.org

Third-Party Advertising Preferences

You may opt out of certain third-party advertising cookies by visiting:
https://www.aboutads.info/choices

Mobile Devices

You can manage advertising preferences through your mobile device settings. If you reset or change your device, preferences may need to be updated.

Do Not Track

Some browsers transmit “Do Not Track” signals. As there is no universally accepted standard, MULTIBANQ does not currently respond to such signals.

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9. Updates to This Cookie Statement

This Cookie Statement may be updated from time to time to reflect changes in technology, legal requirements, or platform operations. The most current version will be published on the MULTIBANQ website.

Continued use of the website after an update constitutes acknowledgement of the updated Cookie Statement, subject to applicable law.

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10. Contact

If you have any questions about this Cookie Statement or our use of cookies, please contact us via the contact form available on the MULTIBANQ website.